Guidebook for developers AOG outstaffing
Dear Developer,
We kindly recommend you to read these rules in order to achieve maximum efficiency during the work with the clients.
The rules will also help you to prevent problems and misunderstanding that may arise while working on the project.
Pre – Interview stage:
– signing of Non-Disclosure Agreement (NDA) via HelloSign
– signing of Contract with AOG via HelloSign
Preparing for the interview:
– learn the project’s information and requirements
– choose the comfortable place suitable for the interview
– make sure the Internet connection is available and works well
– make sure your headphones and mic work well
– get ready for the interview 5 minutes before its actual start
Interview stage:
– be polite, welcoming and positive
– ask questions about technologies the client applies on their project, about project itself: stage of the project, number of the developers involved/planned to be involved, project’s duration
– during interviews it’s forbidden to discuss payment amount, promote your company or share your contacts with the client
– ask the client about the expected start date
– enquire about tracking systems that the client applies
– ask to specify the details about software necessary for the project
– ask about schedule, daily calls and their timing
– discuss with a client about frequency of the reports on the completed work
– enquire about the client’s preferable way of communication
Before the project starts:
– please make sure that you sign an Appendix and carefully read all the conditions
– please coordinate the exact working hours with the client before you start
working on the project. If the project is listed as a full-time assignment, it
means that you should work during business hours according to Ukraine time
zone. All other terms and conditions should be agreed in advance
– make sure that you have a required workstation at your disposal and can install
all needed software on your computer
Working conditions:
– if you are going to start working on a full-time project, please note that the
client expects you to work 8 hours per day during Ukraine business hours.
All other terms and conditions should be agreed separately
– overtime hours should be agreed and approved in advance by the client in
written. The confirmation letter should be sent to tim@aog.jobs Email
– please pay attention that in case AOG doesn’t receive the client’s confirmation
of your overtime, you are most likely not to get paid for it
– be informed that during the whole project and in particular during the agreed
working hours you should keep an active communication with the client and be
available on Skype, Email and phone
Hourly reports:
– in the course of the entire project you should fill in hourly reports on daily basis
– make sure that at the end of every month the client confirms all your tasks. Do
not hesitate to ask for the client’s clarification if some issues are not clear
enough
– on the last working day of each month you have to send the filled in report to
Email: tim@aog.jobs
– please note that if we don’t get your report on time the payment for the previous
month will be delayed or postponed until the next month
Sick days, absence and vacation:
– if you start working on a short-term project (2-3 months), the client doesn’t
expect you to have any vacation during this time
– for a long-term project your vacation should be agreed with the client in
advance (2-3 weeks before due date) and confirmed in written form.
The copy of the confirmation should be sent to tim@aog.jobs Email
– if you need to take a day off due to personal reasons or health issues, please
inform the client directly and make sure that all urgent tasks are completed.
Please also inform us at once of the situation in hand via tim@aog.jobs Email
Public holidays:
All AOG developers work during business hours according to time zone and
official public holidays in Ukraine. The clients will definitely appreciate it if you
kindly remind them about upcoming public holidays via Skype or Email in
advance
Payment:
– every developer gets paid on a monthly basis according to the hourly report
provided at the end of the month
– the payment period is due from 18 until 20 of every month
– the payment is made only after we get the client’s approval of your hourly
report. All disputable issues should be solved individually
Prolongation of the project:
Please be informed that the prolongation of the Agreement should be confirmed
only by your TIM in written form. You are authorized to discuss the project
duration with the client directly, please make sure to get the official confirmation
from AOG as well. Otherwise the hours under terms of the prolonged agreement
won’t be approved and paid by AOG
Some important rules:
1.It’s forbidden to discuss the rate with the client’s project manager or directly
with the client
2. Please remember that you have signed NDA. Never post any information
regarding the project or client on any public resources. All information is
confidential and the client’s name shouldn’t be listed on your CV or any other
personal network without AOG approval
3. It’s not allowed to involve other recipients in your Email and Skype
communication with the client without AOG confirmation
4. In case of issues, misunderstanding or deficiency of the communication arising
between you and the client, you should immediately inform us via tim@aog.jobs
5. Please don’t forget to commit source changes to GIT, change statuses of the
tasks in issue tracking system and track your hours every working day in order to
prevent any problems
6. If you work on a “fixed monthly payment” basis and you stop to receive tasks
from the client, please contact the client directly and immediately inform them
about the status. The same notification should be sent to AOG via tim@aog.jobs
Email.
7. In case AOG receives no notice on the lack of tasks from the developer, such
non-working days will be deducted from the fixed monthly payment at the end of
the month
8. If in the course of the project you receive the tasks from the client that are
unclear to you, please do not hesitate to ask the client for the clarification. It’s
better to ask questions than to fail your task
9. Do not promise what you cannot deliver. If you promised to do something by
tomorrow – keep your promises. Do not promise things that you cannot implement.
You should be realistic, otherwise you will not be trusted
10. Always meet deadlines. If the delay is expected or the project timeline changes
– inform the customer immediately
If you have any questions or need any advice, please feel free to contact your
dedicated TIM any time via tim@aog.jobs Email or Skype tanya.krasota
We hope these rules will help to provide a productive and smooth cooperation with
the client.
Good luck!